1. Goods meet the requirements for return and exchange

– You need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:
+/ The product is delivered wrong in quantity, information and model compared to the order on the Website.
+/ The product is damaged due to a manufacturer’s error that is different from the manufacturer’s published quality standards or an error during transportation (deformed, scratched, stained, cracked, anh so on).
+/ The product expires before or on the day the product is delivered to the customer.
* Note: You are responsible for presenting relevant documents to prove the above deficiency to complete the return/exchange of goods.

2. Conditions of return

– The product is intact, full of labels, in its original packaging, sealed according to its original specifications (unless the product is defective or damaged during transportation).
The product is not dirty, has no strange smell, has no signs of being used.
– You also keep the confirmation of the purchase at Heyday (purchase invoice, delivery note, and so on).

3. Regulations on the time to notify and send returned products

– Time for notification of return: within 48 hours of receiving the product.
– Time to send and return products: within 7-10 working days (excluding Sundays and New Year holidays) since receiving the product.
– Product return location: You can bring the goods directly to Heyday’s office/store or send it to the shipping unit.
In case of comments/complaints related to product quality, please contact:
+/ Ho Chi Minh branch: (+84) 89 868 9753 (Mr. Nghia).
+/ Da Nang branch: (+84) 98 875 5036 (Ms. Trinh).